FAQ

Find answers to frequently asked questions about ordering, shipping, returns, and payment options for Chez Renee Ltd.

1. Where do you ship?

We currently ship within the United States and Germany. We do not currently offer shipping services to other countries.

2. How much is shipping?

United States: Free standard shipping on orders $160 or more. A flat $15 standard shipping fee applies to orders under $160.
Germany: Free standard shipping on orders €170 or more. A flat €20 standard shipping fee applies to orders under €170.

3. How long does processing take?

Orders are typically processed within 1–3 business days (excluding weekends and holidays).

4. How long does delivery take?

Estimated delivery time is typically 3–7 business days after shipment (may vary due to carrier operations, weather, or destination conditions).

5. Do you provide tracking?

Yes, tracking information is provided after your order ships (when available). Tracking details may take 24–48 hours to update after the carrier’s first scan.

6. What payment methods do you accept?

We accept Visa and Mastercard.

7. Are taxes charged at checkout?

Product prices displayed on our website include taxes, and we do not add additional tax at checkout.

8. Can I cancel my order?

If your order has not shipped, we will make a reasonable effort to cancel it and issue a full refund. If it has already shipped, it cannot be canceled in transit, but you may request a return after delivery (eligibility applies). Please see our Return and Refund Policy.

9. What if my item arrives damaged or incorrect?

Please inspect your dress or apparel order upon delivery. Contact us within 48 hours of delivery at info@chezreneeltd.com with your order number and clear photos of the item and packaging. We will review and provide an appropriate resolution (replacement or refund).