Terms of service
These Terms of Service govern your use of chezreneeltd.com and your purchase of products from Chez Renee Ltd. By accessing our website or placing an order, you agree to these Terms.
1. Business Information
This website is operated by Chez Renee Ltd, 50 Church St, #C, Montclair, NJ 07042, United States. E-mail: info@chezreneeltd.com. Phone: +1 973 746 7114.
2. Eligibility
By placing an order for our women's dresses and apparel, you confirm that you are at least the age of majority in your jurisdiction or that you are using the website with permission from a parent or legal guardian.
3. Products
We make reasonable efforts to display product information accurately, including dress names, images, colors, sizes, fabrics, dimensions, availability, and descriptions.
Colors, fabric textures, finishes, and material appearances may vary depending on screen settings, lighting, material dye batches, or photography. Product dimensions may have minor tolerances unless otherwise stated.
4. Orders
When you place an order, you make an offer to purchase the selected items.
We may accept, reject, cancel, or limit an order for reasons including product unavailability, payment failure, suspected fraud, pricing or listing error, shipping restrictions, incomplete address, compliance or legal concerns, carrier inability to deliver, excessive order quantity, or other reasonable business reasons.
If we cancel an order after payment, we will refund the amount paid.
5. Pricing and Payment
Prices and available payment methods are shown at checkout. You agree to provide current, complete, and accurate billing, shipping, and payment information.
You authorize us and our payment processors to charge the selected payment method for the total order amount.
6. Shipping and Delivery
Shipping terms, rates, and shipping destinations (United States and Germany) are described in our Shipping Policy. Delivery dates are estimates unless expressly stated as guaranteed.
For international orders to Germany, customs clearance and import procedures may affect delivery times.
7. Returns and Refunds
Returns and refunds are governed by our Return and Refund Policy and any mandatory consumer rights that apply in your country.
8. Cancellations
Cancellation requests are governed by our Return and Refund Policy.
9. Product Safety and Care
You agree to use products safely and according to care instructions, garment tags, and product documentation provided with our dresses.
10. Intellectual Property
All website content, including text, images, graphics, logos, dress descriptions, layout, designs, and other materials, is owned by or licensed to Chez Renee Ltd unless otherwise stated.
You may not copy, reproduce, distribute, modify, sell, or use our content for commercial purposes without written permission.
11. User Submissions and Reviews
If you submit reviews, photos, comments, or other content, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute such content for business, marketing, and website purposes.
You are responsible for ensuring that your submissions are accurate, lawful, and do not infringe the rights of others.
12. Prohibited Uses
You may not use our website for unlawful, fraudulent, harmful, abusive, misleading, infringing, or unauthorized purposes. You may not interfere with website security, attempt unauthorized access, upload malicious code, scrape data without permission, or misuse our services.
13. Third-Party Services
Our website may use third-party services, including Shopify, payment processors, shipping carriers, analytics providers, marketing tools, and other service providers. Third-party services may be subject to their own terms and privacy policies.
14. Limitation of Liability
To the maximum extent permitted by law, Chez Renee Ltd is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products.
Nothing in these Terms limits liability where such limitation is not permitted by law.
15. Mandatory Consumer Rights
Nothing in these Terms limits rights that cannot be excluded under applicable consumer protection laws.
Consumers in the European Union (including Germany) or other jurisdictions may have mandatory statutory rights (such as EU consumer cancellation and warranty rights) that apply regardless of these Terms.
16. Force Majeure
We are not responsible for delays or failure to perform caused by events outside our reasonable control, including natural disasters, carrier disruptions, customs delays, strikes, labor shortages, supply chain disruption, war, civil unrest, government action, pandemics, system outages, or severe weather.
17. Governing Law
These Terms are governed by the laws of the State of New Jersey, United States, without regard to conflict of law principles.
For consumers outside the United States (such as in Germany), this choice of law does not deprive you of mandatory protections under the law of your country of residence where such protections apply.
18. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised date.
19. Contact Us
For questions about these Terms, contact us at:
Store Name: Chez Renee Ltd
Phone: +1 973 746 7114
E-mail: info@chezreneeltd.com
Address: 50 Church St, #C, Montclair, NJ 07042, United States
Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (CST)